Frequently Asked Questions

1. How can I find the price and availability of an item?

Enter what you know of the item's part number into the Search box at the top of the screen and click ‘The Magnifying Glass’. A list of all the possible matches will be produced. From this list select the item you are looking for, then enter a quantity into the 'Quantity' box, and click the 'Add to Basket' button. You will then be directed to the Basket.

2. How do I proceed if I have a large list of items to check?

First, you will need to have your data in a spreadsheet. Then "click" on 'Quick Basket', located underneath the 'Search' box on the Home page, and simply copy and paste the part numbers from your spreadsheet. "Click" ‘Next’, then follow the simple instructions on the screen.

3. How do I order the goods and have the order added to my account?

From the website as a 'logged in' customer, you can proceed to the checkout stage and have the order added to your credit account. Once your order is placed you will receive a comprehensive Order Acknowledgement stating all prices and expected delivery dates.

4. How long will delivery take for an item shown 'in stock'?

On an item's page, there is a button titled “Shipping time & cost”, please use this button to find out when your item should arrive for your region. ie.Abu Dhabi, Dubai, Sharjah, Ras al Khaimah, Fujairah, Ajman, and Umm al Quwain. (Please note that for stock coming from the UK, dispatch days are Mon-Fri).

5. How long will delivery take for an item shown 'not in stock'?

If you order an item with a zero stock value, then delivery will be dependent on the lead-time from the manufacturer. We will, however acknowledge receipt of your order and, at this time indicate the approximate delivery date.

6. How do I obtain a user ID and password?

If you currently have a credit account, then you can register online, go to the login page and follow the instructions. If you don't currenty have a credit account, you can also create an account by completing the new account application found in the 'login/signup' section.

7. What happens if I don't remove items from my basket before I log out?

On completion of checkout your basket will be emptied; alternatively, if you log out before checking out, your basket will save its contents for the next time you log in.

8. How does pricing work when multiples are involved?

Some items at Kempston Controls must be purchased in multiples. This means you are purchasing a ‘pack’ of the item. If you must order an item in multiples of 10, each pack will contain 10 of the item.

The pricing however relates to each individual item within the pack.

For example: Item number C10G12I comes in packs of 10, and is therefore sold in multiples of 10. The price of AED 4.15 (At the time of writing this FAQ) is for 1 individual fuse in the pack of 10. So 1 pack of 10 fuses will cost AED 41.54.

The prices are shown this way as we sometimes have ‘split packs’ where a pack has been opened. When this happens you may place an order at any quantity until the open pack is gone.

9. What is a lead time?

The ‘estimated lead time’ messages accompanying some items on the website refer to the average amount of time between purchase and receipt of the item at Kempston Controls. It does not refer to how long it should take the item to reach the customer.

This is however an average lead time and so should not been seen as 100% accurate or a guarantee. All orders are subject to the manufacturers lead time if not currently in stock.

Please call and check with our sales staff if the lead time is critical, we can then provide you with a more accurate lead time.

10. What does DAP mean?

DAP – Delivered at Place (named place of destination)
Kempston Controls pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer. Import clearance = import duty and VAT.

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