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Frequently Asked Questions
As an incentive for customers to place their orders using our website we are, for a limited time, offering one free standard carriage per day on UK orders placed entirely through the website*. When a customer requests a quote through the website, our quotes staff step in to provide all the necessary details, once they have been able to do this they can provide you with a ‘Buy Now’ link. This means that the order has not actually been created on the website and so does not qualify for the ‘One Free delivery per day on all UK online orders’ offer.
This also means that any ‘Price on Request’ items which require a quote to be completed before purchase will not qualify for the free UK delivery.
Whilst we apologise for any confusion this may have caused it is a necessary step due to the extra work involved when creating a quote.
*Please note that the free carriage relates to one despatch per order only and where the exVat value of the order is at least £20.
To qualify for the ‘One Free UK Delivery Per Day’ offer you need to place your order entirely through our website, and have an exVat value of at least £20. For example, if you had not yet used the ‘One Free UK Delivery Per Day’ and were to search for the item ‘C10G10’, added a single fuse to your basket and then click the ‘checkout’ upon entering your basket; you would not qualify for the free UK delivery. If you then increased the quantity of the 'C10G10' until the exVat value was at least the amount the displayed on every product page, you would qualify.
If you were to click ‘Request Quote’ upon entering the basket and/or use the ‘Buy Now’ link sent to you by a member of staff, you would not qualify for the free UK delivery.
Similarly if you placed the order by phone, fax or email, you would also not qualify for the free UK delivery.
Please note that the free carriage relates to one despatch per order only.
The One free UK delivery per day is only available for one order per day, if you place multiple orders during the day, you will have to choose which order you wish to apply this to, as you may qualify for free delivery on a standard service and may not want to waste this free option.
Some items at Kempston Controls must be purchased in multiples. This means you are purchasing a ‘pack’ of the item. If you must order an item in multiples of 10, each pack will contain 10 of the item.
The pricing however relates to each individual item within the pack.
For example: Item number C10G12I comes in packs of 10, and is therefore sold in multiples of 10. The price of £0.67 (At the time of writing this FAQ) is for 1 individual fuse in the pack of 10. So 1 pack of 10 fuses will cost £6.70.
The prices are shown this way as we sometimes have ‘split packs’ where a pack has been opened. When this happens you may place an order at any quantity until the open pack is gone.
The ‘estimated lead time’ messages accompanying some items on the website refer to the average amount of time between purchase and receipt of the item at Kempston Controls. It does not refer to how long it should take the item to reach the customer.
This is however an average lead time and so should not been seen as 100% accurate or a guarantee. All orders are subject to the manufacturers lead time if not currently in stock.
Please call and check with our sales staff if the lead time is critical, we can then provide you with a more accurate lead time.
DAP – Delivered at Place (named place of destination)
Kempston Controls pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer. Import clearance = import duty and VAT.